Refunds & Cancellations

This is the most important point on the page. Trip-ey does not sell or book flights, accommodation, transfers, insurance or tours. If you book with an airline, hotel, booking site or agency after planning a trip here, that contract is between you and them alone.

Cancellations, changes, refunds, credits, compensation for delays or cancellations (including under EU Regulation 261/2004), and chargebacks for those bookings must be pursued with the company you paid. We have no access to your reservation, cannot alter or cancel it, and cannot refund money we never received.

Any paid feature would be digital content or a digital service supplied online. Before you pay we will show you what is included, the price including taxes, the billing period, whether it renews, and how to cancel. Nothing will be charged without an explicit act by you at that moment.

You would have a statutory right to withdraw from the purchase within 14 days of the day the contract is concluded, without giving a reason, under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013.

The one exception you should understand before you buy. For digital content supplied immediately, the law lets you waive that 14-day right so you can start using the product straight away. If a paid Trip-ey feature is delivered instantly, we will ask you to give express consent to immediate supply and to acknowledge that you therefore lose the right of withdrawal. Both boxes would be separate, unticked, and clearly worded. If you would rather keep the 14 days, simply do not give that consent and wait out the period instead.

Where you have not waived it, exercising withdrawal is as simple as emailing support@trip-ey.com within the 14 days. We would refund the full amount using the same payment method, within 14 days of being told, at no cost to you.

Under the Israeli Consumer Protection Law, 5741-1981 and its cancellation regulations, a consumer purchasing a service in a distance transaction may generally cancel within 14 days of the transaction or of receiving the disclosure document, whichever is later, and the vendor may retain a cancellation fee of up to 5 per cent of the transaction value or 100 shekels, whichever is lower. Longer periods apply to consumers who are senior citizens, new immigrants or persons with disabilities, as the law provides. Those statutory rights would apply in full and are not reduced by anything on this page.

Outside the EU, EEA, UK and Israel there is usually no statutory cooling-off period for digital services. As a matter of policy we would refund any paid Trip-ey feature on request within 14 days of purchase if you are not satisfied, and would refund a renewal charged in error in full. Subscriptions would be cancellable at any time, taking effect at the end of the paid period, with access retained until then.

Separately from any cooling-off right, if a paid feature does not work as described, is unavailable for a sustained period, or does not match what we told you, you would be entitled to have it repaired or replaced, or to a price reduction or refund, under the consumer law that applies to you. Statutory remedies are never limited by this policy or by our Terms of Use.

Send refund, cancellation and billing questions to support@trip-ey.com. We aim to acknowledge within a few days and to resolve within 14 days.